General Terms & Conditions for Direct Booking
Green Island serves as a representative of the Villa Owner. When a Guest confirms a booking of a property, a Rental Agreement is established between the Villa Owner and the Guest for the period specified in the Rental Agreement. By booking a property, the Guest agrees to these terms and conditions in relation to the Rental Agreement.
Upon receiving a request for availability, the applicable villa rates and the required deposit amount will be provided. Bookings are made on a first-come, first-served basis and must meet the minimum stay requirement for the stay period. The Villa Owner reserves the right to decline a booking request without providing a reason.
Initial deposit: an initial deposit of twenty-five percent (25%) must be paid to confirm a booking, unless otherwise specified in the confirmation of availability. This deposit is non-refundable and is due within 5 calendar days of booking. If the initial deposit is not received within 5 calendar days, the reservation will be deemed cancelled, and Green Island and the Villa Owner reserve the right to allocate the villa to another Guest.
Balance payment: payment in full is due forty-five (45) days before the Guest's expected arrival date, unless otherwise specified in the Rental Agreement. No agreement will exist between the Guest and the Villa Owner until receipt of funds.
Notice of cancellation must be sent in writing and will follow the general cancellation fees below:
Upon check-in, the Guest is required to pay a security deposit in the amount of fifteen thousand Thai Baht (15,000 THB). The security deposit may not be used or deducted as rent. The Guest will be entitled to a full refund of the security deposit on the date of check-out if the Guest returns possession of the Premises in the same condition as accepted, and will be liable for any damage occurring to the Premises and any damage to or loss of its contents caused by the Guest or the Guest's visitors.
There is a minimum stay requirement of 3 nights for most of the year. During our high season (20 December to 20 January), the minimum stay is 7 nights.
Though it is unlikely that the Villa Owner will have to make any changes to confirmed arrangements, the Guest will be informed at the earliest possible date. If, for any reason beyond our control, the property is rendered unfit for habitation, the Villa Owner will cancel the booking and refund in full the amount already paid by the Guest. The Villa Owner shall not be liable for any further obligations or claims.
The designated check-in time is 2:00 PM, with a check-out time of 12:00 PM, unless other arrangements have been made and agreed upon. Early arrivals or late departures are subject to the villa's availability.
Check-in and check-out are conducted in person. Guests must notify at least 24 hours in advance of their expected check-in and check-out times. A Premises inspection will be carried out at both check-in and check-out.
Only the number of Guests specified in the Rental Agreement at the time of booking may reside on the Premises. The maximum number of Guests allowed is as stated in the booking. If additional Guests are discovered, the Villa Owner or their representatives have the discretion to ask the extra person or persons to leave the Premises, and a penalty fee of ten thousand Thai Baht (10,000 THB) will be applied.
The Premises will be used only for residential purposes and for a stay of the maximum number of Guests mentioned in the Rental Agreement. Guests will not engage in any activities which will make the Premises less fit to live in, will cause dangerous, hazardous, or unsanitary conditions, or will interfere with the rights of others to enjoy their property. Guests will be liable for any damage occurring to the Premises and any damage to or loss of its contents caused by the Guest.
All utility costs are covered by the rental cost (internet, water and electricity). Guests are required to ensure windows remain closed when the air-conditioning is in operation and to switch off lights and air-conditioning when leaving the villa or spending extended periods outside.
Taxis can be arranged for both check-in and check-out from the arrival/departure pier. Guests must provide notice at least 24 hours in advance, specifying the pier of arrival and the expected hour of arrival. The cost of the taxi service is calculated per taxi and must be paid directly by the Guest to the taxi driver.
Cleaning and linen change are provided free of charge every seven days. Additional cleaning and linen change can be organized for a fee of 500 THB per hour for cleaning and laundry, if requested by the Guest.
Guests are required to allow maintenance staff access to the property for regular gardening and pool maintenance services and other maintenance needs.
Guests will not assign the Rental Agreement as to any portion or all of the Premises, or make or permit any total or partial sublease or other transfer of any portion or all of the Premises. Any such action will constitute an immediate breach of the Rental Agreement.
Smoking is not permitted inside the villa. Guests must use the outdoor areas of the Premises for smoking.
Guests are not allowed to have pets on the Premises.
Guests are required to refrain from making any excessively loud or improper noise, or from otherwise disturbing other residents in the immediate area, and shall respect quiet hours from 10 PM to 7 AM.
The Premises are solely for residential purposes. Commercial activities, gatherings and events (parties, workshops, etc.) are not permitted on the Premises.
Guests accept and acknowledge that they are responsible and liable for the safety and well-being of all Guests and third parties staying at the Premises during the time of the rental. Guests are required to take due care when residing at the villa. Children must always be under the direct supervision of an adult. Damage or injury resulting from the above-mentioned shall not be the responsibility of the Villa Owner or their representatives. Guests accept, acknowledge and hold the Villa Owner or their representatives harmless from and against any liability resulting from any claims whatsoever as a consequence of accidents leading to injury or loss of life of any Guests or visitors. Guests are advised to have both liability and comprehensive travel insurance as well as appropriate health insurance. The Villa Owner and their representatives are not responsible to Guests and visitors for any claims, including any accidents related to the use of the property facilities or locally procured third-party services such as water sports and vehicle rentals.
The Villa Owner or their representatives cannot be held liable for any delays, inconveniences, or expenses arising directly or indirectly from incidents such as fires, floods, severe weather, civil disturbances, Acts of God, or any other events beyond their control.
Should any issues or complaints arise during their stay, Guests are required to contact the assigned focal point at the earliest opportunity, who will endeavor to rectify the situation as soon as possible to the best of their ability and available resources. It is also understood that staying in a less developed and remote island location may mean that the immediate availability of resources does not match that of urban environments. The Villa Owner and their representatives are not liable for interruptions to public services, water supply, electricity, internet connection, or breakdowns of the pool filtration system.
Guests are required to ensure proper care of the Premises, maintain appropriate behavior during their stay, and refrain from unlawful behavior such as the use or possession of illegal items or substances. The Villa Owner or their representatives may, at their absolute discretion, ask the offending party to leave the Premises. In this case, no refund may be claimed by the Guest.
The terms of the Rental Agreement and the rights and obligations of the parties are governed by the laws of Thailand.
For any question about these terms, please contact us at info@greenislandkpg.com.